Add shared mailbox office 365 Offline#
Change the name of the Offline Outlook Data File (.ost)
Disconnect and reconnect the shared mailboxes. It is possible that the account needs more time to sync with the hosted server.
Add shared mailbox office 365 full#
If this problem occurs after you granted a user full access to the Shared Mailbox, wait a few hours before attempting again. However, they cannot open the Mailbox in Outlook 2016 and later or in Office 365 versions of Outlook. Users with such accounts should have no trouble accessing OWA and Outlook 2013. Remember that a connected account in a subsidiary domain cannot access some shared mailboxes hosted on Outlook 2016 or later. What Should You Do If You Are Unable to Open a Shared Mailbox in Office 365? Even if you have a tight deadline, you may quickly resolve this issue with the aid of our troubleshooting instructions. If the shared Mailbox does not open, you may try disabling, restarting Outlook, and re-enabling Cached Exchange Mode in your Outlook profile’s advanced profile configuration options.Ī shared mailbox, in essence, serves as a centralized service that allows several individuals to operate in unison.
If you’re an IT administrator, this situation may be much more frustrating because you’re continually asked when the problem will be resolved. Here, you can set your automatic reply options for a period time and different messages for internal and external senders.It may be pretty irritating to be unable to open a shared mailbox, especially if you want a particular piece of information or a specific file to accomplish a work-related activity. Then select ‘Open’ and a new tab should appear with the shared mailbox open in the Outlook web client.Ĭlick on the cog icon in the top right hand corner then select ‘Automatic Replies’: In the new pop up window, start typing the address of the shared mailbox until it’s available in the drop down box then select it from there: Once you’re logged in to your mailbox in Outlook web client, click on your name in the top right hand corner and select ‘Open another mailbox…’: You can select this by clicking on the top left hand Menu icon (3 x 3 square of white dots) and selecting Mail. Once logged in, depending on your level of access you will either go direct to the Outlook web client or the Office 365 portal – either way, you need to go to the Outlook web client. To work around this, it’s possible to set an Automatic Reply within webmail for the shared mailbox.įirstly, logon to Office 365 webmail using your email address and password. This isn’t obvious as it’s not possible to do within the desktop Outlook client for a shared mailbox, the option just isn’t there for managing any shared mailbox that your Outlook client automatically adds.
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